Company Policy
There are certain company Terms and Conditions that govern the relationship between you, our clients and Attentive Holiday Tours & Travel Pvt. Ltd.
Please go through them when you book a trip with us. Doing so, you acknowledge and accept company's terms, including cancellation policy and limitations of liability to ensure a seamless and enjoyable your trip with us. Please note that both our clients and us company, agree to these Terms and Conditions prior to resolve any confusion, legal or other disputes that may arise during your travel to Nepal, Bhutan and Tibet with us.
We provide our best service and hospitality while staying under our company's policies to ensure a lifetime memorable trip for you.
Deposits and Payments
Your deposit is essential which lets us know that you are serious in travelling for a tour or trek with us. Before your trip, we have to book your space with other travel related partners including hotels, airlines,transportation providers, guides, etc. Your deposit is required to confirm your booking and secure arrangements and need guarantee that you will definitely show up. This ensures that all services related to your tour runs smoothly.
There will be a non-refundable deposit of 20% of the total trip cost which you must pay atleast 30 days prior to your departure. The payment can be done via a Bank Transfer and the rest of the payment can be done once you arrive in Kathmandu. You can do the on-arrival payment in US Dollars or Euros.
Please note that the required deposit amount can vary depending on the services you have requested and the payment terms of our suppliers.
Cancellation Fees & Refunds
At Attentive Holiday Tours & Travel Private Limited, we understand that cancellations are an inevitable part of the travel business. We understand that sometimes your travel plans can change, therefore we aim to keep our cancellation policy as fair and flexible as possible.
Please note that once your travel commences, there will be no refunds whether in full or partial. The payment will be given to unused services included in the itinerary unless the issue is directly caused by our company.
In case of cancellation, operational and communication costs and charges which are collected by our service partners such as hotels, airlines, transport, etc. will normally be charged to the client. However, we will always try to minimize the cancellation fees that our clients need to pay for.
Attentive Holiday Tours & Travel strongly recommends that our clients get comprehensive travel insurance that covers cost incurred due to trip cancellation, or delays.
Cancellation by the Client
When a client makes a cancellation request, it must be handwritten and acknowledged by the company. The date on which the company receives the cancellation request determines the applicable cancellation charge. The charges are a percentage of the total tour price.
- If you cancel 60 days or more before the departure date, you will lose your deposit.
- If the cancellation is between 60 days and 30 days before the departure, 25% of the cost of the service booked.
- If the cancellation is between 30 days and 20 days before the departure, 45% of the cost of the service booked.
- When you cancel less than 20 days before departure, the cancellation charge is 100% of the cost of the services booked.
Taking out cancellation insurance at the time of booking is strongly recommended. It will be helpful in case you are required to make an urgent cancellation.
Please be aware that there is no refund for voluntarily canceling the trip once it has begun for any reason.
Additionally, there isn’t a refund for any accommodation, transport, sightseeing, meals, or services that are not utilized.
Cancellation by the company
The company reserves the right to cancel any trip that you have booked with us. We are rightful of canceling any booked trips including a guaranteed trip, before departure due to reasons beyond our control such as:
- Natural disasters
- Flight cancellations due to weather
- Strike
- War
- Sickness
- Untoward occurrences
- Government intervention
If the cancellation is made by our company Attentive Holiday Tours & Travel Pvt Ltd, then we will refund the trip price. If you prefer, you are entitled to an alternative trip of the same value as well.
However, the company is not responsible for any incidental expenses or consequential losses that you may have incurred as a result of booking the trip that involve visas, vaccinations, non-refundable flights or rail, car parking fees, loss of earnings, or loss of enjoyment.
Please note that changes of airline carrier, flight timetables, itineraries (as long as the departure and arrival dates remain the same), vessel substitutions and modifications in cabin category or hotel accommodation (as long as they are of the same category) do not count as significant alternations.
Complimentary Policy
The 16th member of a group will be given complimentary on half twin basis in accomodation and all domestic flight ticke. And, 16+1 the group leader gets complementry services on all domestic sectors.
Private operated airlines has a 10 to 15 kg baggage allowance policy per person. And for remote sector is 20 kilogram baggage per person.
Note that excess baggage fees may be charged in case of weigh over the limit. We suggest our clients to leave some items in Kathmandu which is not be needed during your trip.
Child Discount
A child under 12 years old is generally granted a reduction of 50% of the total Tour Price, on condition that he/she must accompanied by at least two full paying adults and stays in the same room in an existing bed.
Responsibility
Attentive Holiday Tours & Travel will act as an agent for the a person or company, providing accommodation, transport and other services, included in our quoted price. As “Service Providers”, Attentive Holiday Tours & Travel Private Limited is not responsible or liable for the following:
- Damage, loss, any injury, delay to person or property.
- Additional expenses, inconvenience caused directly or indirectly by any service provider or other unforeseen events beyond our control such as accidents, delays, bad weather, natural disaster (Acts of God) or acts of the Government.
- Failure of Machinery equipment, Vehicles or industrial disputes.
Accommodation and Meals
Please note that we have the right to substitute a 'hotel' or 'restaurant' of similar standard, if and when required due to unforeseen circumstances. Please be aware that first class accommodation may not be available in some parts of Nepal. However, you can trust Attentive Holiday Tours & Travel Pvt. Ltd., to arrange the best accommodation available for our clients’ convenience at every location.
Tour Guide
We provide English-speakingLicensed Guides who will escort you for the entire touring from arrival to departure. Also, upon your request we also arrange Language Guides who speak your preferred language to ensure a more comfortable and personalized travel experience.
Tour Price
Please note that after you book a trip with, any additional cost and expenses such as international airfare, airport tax, visa fees, excess baggage charges, personal or baggage insurance and any item of a personal nature are not included in our quoted price.
Transport & Vehicles
At Attentive Holiday Tours & Travel, we always use the best available transport option for our client's comfort and convenience. We provide comfortable vehicles based on your group size:
- 1-3 person - Car
- 4-6 person - Jeep
- 7 to 10 person - Hiace
- Groups of up to 11 person - Coaster
- Large group - Sutlej bus
Travel Insurance
Adequate and valid travel insurance that covers a wide range of situations, such as accidents, injuries, illness, and death medical expenses, as well as emergency repatriation and personal liability (that includes helicopter rescue and air ambulances where applicable), is important for all travelers.
It is also compulsory that your insurance cover trip cancellation, curtailment, loss of luggage, and personal effects.
Make sure to carry the proof of insurance with you all the time and be prepared to present it immediately if asked by the company employees or suppliers.
This is a serious requirement that you mustn’t ignore, as the company reserves the right to cancel or suspend your participation in a trip or certain activities due to your inability to provide proof of insurance when requested without any refunds.
Medical conditions and special requirements
When booking travel, it is mandatory to inform the company of any medical conditions, physically challenged situations, or special mental and physical conditions that may affect your fitness to travel in writing. Failure to do so may result in the company refusing to allow you on the trip.
Further, cancellation due to the condition that you failed to disclose to the company subjects you to 100% cancellation fees.
Additionally, it is the client's responsibility to verify age, mobility, pregnancy, or physical and mental conditions required for the travel before booking a trip. Unless the company has agreed to provide special facilities in writing,
The company will try its best to accommodate special requests, like dietary needs. However, it isn’t a guaranteed part of the contract, and the company isn’t liable if it is unable to provide it.
Medical facilities can vary quite a bit from country to country. It is important to do your research and make an informed decision, as the company doesn’t provide any guarantees or assurances about the quality of treatment.
Flight delays and changes in the itinerary
It is undeniable that adventures in mountainous regions are unpredictable due to their frequently changing weather. Bad weather can sometime cause delays in domestic flights. Company will help and manage. We will meet departing city accommodation (guest house) and food (lunch and breakfast) costs before your trip.
However, when the return flight is delayed, you will be responsible for all additional expenses that include food and accommodation costs. When requesting alternative arrangements, such as a helicopter flight, you are kindly informed that all extra costs should be covered by yourself.
Moreover, Our Travel company does not take any responsibility for costs incurred if you miss your international flight. However, we will do everything we can to make alternative arrangements.
Please note that sometimes changes to the itinerary have to be made due to unforeseen circumstances.
Trip Amendment
Upon receiving the amendment request 20 days prior to the original trip departure day, Company would make necessary changes with a charge of USD 100 per person while booking.
If you wish to make amendments within 20 days of the departure, the costs may be higher depending on the company’s arrangements with other parties, such as guest houses, ground operators, or airlines.
Visa and passport
When you are traveling to Nepal, Bhutan or Tibet with us you must have a valid passport and the appropriate visa. To ensure a smooth trip, your passport must be valid for at least six months beyond the duration of your trip.
For Nepal, visas are available on arrival. The company makes the necessary visa arrangements for Tibet and Bhutan at your request.
Injuries and evacuation
Please note that we will not be held accountable for any injuries, emotional conditions, health, or other aspects that you may experience during the trip.
Therefore, we advise all our clients to purchase comprehensive insurance packages that include coverage for medical emergencies and evacuation by helicopter that we don’t assist with.
Unused or Missed Services
There isn’t any provision of discounts or return of money for unused or missed services during a trip. Even in the case of involuntary termination or departure that includes sickness, death of a family member, premature departure, or late arrival. We are extremely apologetic for the inconvenience caused.
Note: Please allow Attentive Holiday Tours & Travel Private Limited to offer helpful ideas and suggestions to travelers planning a trip to Nepal. If there is any specific information you wish to know, please do not hesitate to contact our company in Kathmandu. We will assist you in every way possible for your convenience.